Thank you for choosing to shop at Haducu. The following terms and conditions apply to all orders placed on our website. We offer transparent and reliable shipping services to ensure your order reaches you safely.
Shipping Policy
We provide shipping for customers residing in Vietnam and the United States.
- Vietnam Warehouse: 28 Han Thuyen, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam
- US Warehouse: 1620 Innes Ave, San Francisco, CA 94124, United States
Delivery Time: Order processing time + shipping time
Order Processing Time
We process and pack all orders within 1-2 days.
Shipping Costs
- United States: $3.65
- Vietnam: $1.95
Shipping Time
Shipping time varies depending on the customer’s location. We offer shipping services within Vietnam and the United States.
- Customers in Vietnam: Shipping time is 2-4 days
- Customers in the United States: Shipping time is 1-3 days
Order Tracking
Once your order has been handed over to the shipping carrier, you will receive a confirmation email with a tracking number. You can track the progress of your shipment with the tracking information we provide.
Note: If the tracking number does not show the status of your order, please wait 1-2 days (it may take some time for your order to be updated in the shipping carrier’s system).
Common Shipping Issues
Can I change the delivery address?
We accept address changes within 12 hours of placing the order. After 12 hours, we cannot change the order address. Please ensure your shipping information is accurate before completing your purchase.
Delayed Shipments
There may be objective reasons that affect the delivery process and cause delays, such as:
- Bad weather, natural disasters
- Health issues (e.g., COVID-19)
- Traffic congestion
- Vehicle breakdowns
Contact Us
If you have any questions about our shipping policy, please contact us via email at [email protected].