We always want you to be satisfied with every purchase from Haducu. If, for any reason, you are not completely happy, let us help you!
Return Policy
You have 15 days from the date of receipt to request a return. Please inspect your items upon receipt, as we want you to have the best shopping experience possible!
Return Conditions
We accept returns for products under the following conditions:
- The product must have been purchased from Haducu (verified by order confirmation email, receipt, or shipping label).
- The product is the wrong size/color, damaged, or has manufacturing defects.
- The product is unused, undamaged, and in its original packaging, including warranty cards, manuals, and any accompanying accessories.
Note: Some items are not eligible for return due to hygiene reasons or other regulations. Please contact our customer care team for more details.
Return Instructions
- Send an email to [email protected] with your order information and the reason for the return.
- We will confirm your request and provide detailed instructions for returning the product.
- Ensure the product is securely packed to avoid damage during shipping.
- Use the following address to return the product:
- Vietnam: 28 Han Thuyen, Dong Phu, Dong Hoi, Quang Binh 47000, Vietnam
- US Warehouse: 1620 Innes Ave, San Francisco, CA 94124, United States
- After shipping, please provide the tracking number to Haducu via email at [email protected].
- Once we receive the returned product, we will inspect it and process your request, including sending a replacement product or issuing a refund.
Contact Us
For any questions regarding our return policy or assistance with your return, please reach out to us at [email protected]. We are here to help!